General Information
What are your opening hours?
We are open Wednesday to Sunday, 10am to 7pm! We are closed on Monday and Tuesday.
Do you accept walk-ins?
All appointments must be scheduled through bookings on our website or via WhatsApp. Walk-ins are not permitted.
What services do you offer?
We offer various sessions, including photo packages for pets and humans, pet profile photos, seasonal themed shoots, and self-photoshoots.
Session and Studio Details
What should I bring to the shoot?
Feel free to bring props, toys, or outfits that represent your pet’s personality or your vision.
Do you offer makeup or styling services?
We do not offer makeup or styling services, so we recommend having your makeup and styling done before the shoot.
Is your studio pet-friendly?
Absolutely! Our studio is a quiet and safe environment for pets, ensuring their comfort during the shoot.
What if my pet is anxious?
Our groom-and-shoot service helps reduce stress, creating a calming atmosphere for your pet.
Are outdoor or home shoots available?
Yes, outdoor or home shoots come with an additional fee of $100. Please reach out to us via WhatsApp before booking if you’d like to arrange an outdoor or home session.
Payment and Policies
What payment methods do you accept?
All appointments must be scheduled and paid for at the time of booking through our website. If you wish to add additional services during your appointment (subject to availability), payment can be made via bank transfer using a QR code.
What if I need to reschedule my appointment?
Please contact us at least 48 hours in advance to reschedule.
Appointments may be rescheduled if the request is submitted more than 48 hours prior to the appointment time. Please use the rescheduling link provided in your appointment confirmation email for such requests.
Can I be refunded for my appointment if I change my mind?
Refunds are only considered for appointments that have not yet been completed and must be requested more than 48 hours before the scheduled appointment time.
In cases where a refund can be considered, requests can be submitted via WhatsApp. Please note that a 10% service fee will be incurred on all refunds processed. For more information or to submit a refund request, please contact us directly via WhatsApp.
How do I receive my digital photos?
Digital photos will be sent to the email you provided when booking. Please remember to save the images within a week, as they will no longer be available after that period.